Why your employee engagement metrics aren’t working.
Employee Engagement isn’t Just Providing Tools and Tweets
While engagement and productivity are different, engaged employees tend to be more productive and guarantee a better customer experience. Not to mention how an energized work environment not only attracts talent but retains it.
It is that time of year again and, unfortunately, many organizations are set to be disappointed in their employee engagement scores, once more...
Organizational Barriers to Delivering your Customer Experience
Engaged employees yield many benefits to businesses today - increased productivity, talent retention, and the enablement of better customer experiences being just a few. But, as Gallup’s State of the Global Workplace report illustrates, with 87% of employees not engaged or actively disengaged, building a culture of engagement is no easy feat. This is especially true in a world of 24/7 access, where 80% of organizations believe their employees are overwhelmed with information and activity at work. For Employee Engagement to be a business strategy that will actually foster a culture of engagement, companies need to focus holistically and different functions need to all come together...
6 Takeaways from Culture Week SF
It is no secret that organizations everywhere are trying to focus on the experience they provide to their customers. But truthfully, thinking about your customers and users should simply be how you work, how you think, and how you operate across the whole business anyway. The organizations that do this tend to see the power of using Experience Design and this way of thinking to solve business problems in unique ways, and, as a result, are seeing true impacts to their customer loyalty....
This month the team attended a couple of great events for Culture Week SF (August 14th-18th). For those not familiar, Culture Week is a collection of events, both physical and virtual, focused on workplace culture.
For those that work in HR, or any one of the growing domains that are focused on the culture of an organization, that did not get to attend – here are some of our key takeaways...